City National Bank has once again been recognized for its exceptional customer service, as it ranked #1 in customer satisfaction for consumer banking in the North Central Region in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study. This marks the fifth time in seven years that the bank has claimed the top honor in its region.
The study, which is based on responses from 105,355 retail customers of the largest banks in the United States, measures satisfaction across seven factors. City National Bank not only ranked highest overall in its region, but also fared best in the factors of trust, people, allowing customers to bank how and when they want, and saving time and money.
Furthermore, the bank's commitment to excellence is evident in its consistent performance, as it has scored higher than all other banks in West Virginia, Kentucky, Ohio, Indiana, and Michigan. This achievement reflects the dedication of all City employees in their interactions with and support of customers, communities, and each other every day.
City National Bank's exemplary service is complemented by its extensive reach, with 97 branches in West Virginia, Kentucky, Virginia, and Ohio, and $6.2 billion in assets. The bank offers a variety of financial products and services for both consumer and business customers, solidifying its position as a leader in the industry. As a result of these announcements, the company's shares have moved 0.4% on the market, and are now trading at a price of $101.95. For more information, read the company's full 8-K submission here.
