MSC Industrial Supply Co. has announced the promotion of Martina McIsaac to president and chief operating officer, effective September 23, 2024. McIsaac, who previously served as executive vice president and chief operating officer, has been credited with delivering improvements to the company's customer experience, supplier relationships, working capital efficiency, and supply chain operations.
During McIsaac's tenure, she has elevated the customer experience by improving service levels and fill rates, executed strategic initiatives across the supply chain, and further improved working capital efficiencies. Her new role will encompass formal responsibility for the entirety of MSC’s day-to-day operations, including sales, marketing, solutions, supply chain, category management, supplier relations, sustainability, and information technology.
Erik Gershwind, the chief executive officer for MSC, expressed confidence in McIsaac's ability to take on the president responsibilities due to her sharp strategic thinking and strong team building capabilities. This move is intended to tighten the connection and improve the ability to capture synergies between the technology functions and the operations of the business. It will also allow Gershwind to focus more on the long-term strategic direction and cultivating the next generation of MSC’s competitive advantage, business development, and talent development.
McIsaac joined MSC in October 2022 following a nine-year tenure with Hilti Corporation, where she led the North America organization to significantly outperform the market with strong top-line and profit growth. Prior to Hilti, she had a 14-year tenure with Avery Dennison, where she served in a range of sales, marketing, business development, and operational roles in Mexico, Argentina, Chile, Canada, and the U.S.
This leadership change reflects a shift in focus for the company, as Gershwind aims to concentrate on long-term strategic planning and development, while McIsaac takes on the day-to-day operational responsibilities. As a result of these announcements, the company's shares have moved 0.8% on the market, and are now trading at a price of $86.05. If you want to know more, read the company's complete 8-K report here.
